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The 7th post in the “Work Shift, Work Styles, Work Anywhere – Flexible Work across Canada” summer blog series

 

 

As the summer begins to wind down, the warm days are getting shorter and leaving us with little time get outside and take advantage of the great outdoors. Companies are always on the hunt for new and exciting ways to get their teams out of the office for a refresher before the long Canadian winter.

 

So if you are in Vancouver, Canada, why not consider an impromptu team outing to the stunning peak of Grouse Mountain?

 

Welcome to Grouse Mountain.JPG

Grouse Mountain is considered one of the most picturesque places in the Vancouver area. Located just 15 minutes away from the major metropolitan centre, the resort is perfect for anyone who likes outdoor activities, as well as those who just want to get away from the everyday hustle and bustle of the city. During the summer months, Grouse Mountain has hiking and zip lining – a great team building experience for your staff.

 

Anyone in your office who is particularly adventurous, or just plain crazy, can take on the Grouse Grind. This is

 

the most popular summertime activity on the mountain; a 2.9 kilometre hike up what Vancouverites call “Mother Nature’s Stairmaster”. Anyone not bold enough to endure the trek can enjoy a wonderfully scenic Sky Ride - a 1.5 kilometre gondola offering breath taking views of Vancouver and the Pacific Ocean. Call ahead for group rates.

 

For teams that enjoy showing off their dance moves, be sure to include the Grouse Grind Social Night in your plans, held every Wednesday evening in the summer months. Enjoy music from DJ Ahtz, drinks, food, prizes and good fun.

But, like with any day outside the office, you never know when business is going to call.

 

View from the top.JPG

A few tips:
  • Plan ahead: pack all of your work essentials when heading out to the mountain for the day
  • Once at the top of the mountain, there are no outdoor power outlets. Make sure your devices are fully charged or bring along extra battery packs.
  • There is also no public WiFi at the peak, so be sure to bring along your laptop and mobile Internet key, or rely on your smartphone to monitor your email and respond to any urgent messages. 3G coverage is good on the mountain.

 

Thinking of bringing your team to Grouse Mountain? Act fast. October is typically the rainiest month in Vancouver and there are few awnings and outdoor shelters at the peak. Snow typically hits the mountain in November, and by then your team will probably appreciate the warm and dry comfort of the office.

474 Views 0 Comments Permalink Tags: mobile_working, flexible_work, grouse_mountain, team_building
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Leadership Bulls and Bears

Posted by community Sep 7, 2010

Here is the fourth post in the new series from our leadership collection, which highlights some great and not-so-great practices. Today, we’re looking at some leadership hits and misses in the NHL.

 

bull.jpgLeadership Bull – NHL’s Brendan Shanahan champions player safety message

 

Nobody wants to sit patiently while a CEO, politician, or their friend’s dad drones on about their childhood for no reason. But in certain situations, a good personal story is what it takes to successfully challenge conventional wisdom and bolster a persuasive argument.

 

Consider Brendan Shanahan – who played in the NHL for over 20 years and is now the league’s Vice President of Hockey and Business Development – as an example. This leader recently took a very personal approach when addressing a controversial issue at the Molson World Hockey Summit held at the Air Canada Centre last week.

 

During the event, hockey leaders discussed how to keep young players engaged in the sport. According to USA Hockey's Regional Manager Bob Mancini, 44 percent of USA Hockey's youth players stop playing the game before they reach the age of nine. The leaders agreed that one of the best ways to keep players interested is to eliminate the common practice of introducing body checking to young players.

 

When asked for his opinion on teaching children to take a hit, the National Post reported that Shanahan simply said: “Don’t do it.” Elaborating later, he said: “I always had a dream of playing in the NHL, but I don’t think my parents ever made any decision that was steering me toward that direction. They never put me in harm’s way to try to obtain that.”

 

Shanahan also said that he maintained a love for the game because it was fun for him and that he encourages his seven-year-old son to have fun with it too.

 

By weaving his personal experiences into his argument, Shanahan successfully challenged the common perception that sacrificing personal safety and teaching body checking at a young age will shape better players.

 

Persuasive speakers can use statistics and research from the leading universities to support an argument, but it’s the personal stories that leave a lasting impression and get heads nodding. Granted, it can be somewhat self-indulgent to talk about yourself all the time. But by finding a personal story that relates directly to the issue at hand, and using it appropriately, leaders can take a bold stance on pressing issues.

 

bear.jpgLeadership Bear – Gary Bettman dodges NHL Olympic question

 

NHL Commissioner Gary Bettman is arguably one of the least popular leaders in the league’s recent history. A prominent figure in two major labour disputes – one of which resulted in the cancellation of the entire 2004-2005 hockey season – Bettman is no stranger to criticism. Many hockey blogs condemn his every move, and at FireBettman.com, fans bond over why he should resign or be removed from his post.

 

And unless he starts relating to fans and players on an emotional level soon, Bettman isn’t going to gain much in the way of brownie points. Back in November of 2007, Bettman told reporters that, following the Vancouver Olympics, the NHL may no longer suspend play mid-season so that players can compete in the games.

 

Nearly three years later, Bettman has still not confirmed whether his league will send players to the 2014 Winter Games in Sochi, Russia. In the wake of a successful 2010 Winter Olympics – which united an entire country as Canadians witnessed NHL player Sidney Crosby clinch the gold medal for the men’s hockey team in overtime – the pressure has never been greater for Bettman to re-think the idea of not sending NHL players to Sochi.

 

At the Molson World Hockey Summit, emotions ran high as several panelists, including current players, pleaded for the NHL to continue its presence in the Olympics.

 

But Bettman dismissed the comments. As reported on the NHL’s official Web site, he said: "Raising this to an emotional level – rhetoric publicly and privately – that isn't going to get this done. When the Board gets together trying to deal with this issue, it is going to be based on a very reasoned analysis that goes to what the issues are both for the Olympics and for the NHL.”

 

Of course, as Bettman knows, logic forms the basis for sound decisions. Good leaders take a pragmatic approach and carefully weigh the pros and cons of several scenarios before diving in and taking a specific path. But at the end of the day, leaders can’t simply ignore the human side of the argument. Emotions motivate people to buy the latest gadgets, change behaviours, and shell out money for seats at a hockey game.

 

Whether the NHL decides to send its players to Sochi remains to be seen, but in either case, Bettman will need to acknowledge the feelings of players and fans when justifying the decision. If not, he risks further alienating the very people whose support impacts the commercial success of the league.

591 Views 0 Comments Permalink Tags: business, leadership, brendan_shanahan, gary_bettman, nhl
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Leadership Bulls and Bears

Posted by community Aug 24, 2010

Today marks the third post in the new series from our leadership collection. Throughout the series we’re highlighting examples of business leadership - some ‘best practice’ and some with room for improvement.

bull.jpg Leadership Bull – Frank Stronach successfully orchestrates buyout deal


Life is good for Magna International founder Frank Stronach, who recently won court approval on the company’s buyout of his controlling shares in spite of protests from the country’s largest pension funds.


Under the deal, worth $863-million, Magna is paying Stronach about 17 times the market value for his multiple voting shares. To top it all off, he will also remain chairman and get $120-million in consulting fees over four years.


Ultimately, the deal illustrates Stronach’s sustained influence over a company he originally founded over 50 years ago. This, combined with his ability to persevere in the face of criticism, is why he’s today’s Leadership Bull.


The Canada Pension Plan Investment Board and the Ontario Teachers’ Pension Plan had fought the deal, which creates a 1,800 per cent premium for Stronach’s voting shares, on grounds that it will set a bad precedent.


But an Ontario Superior Court ruled that the deal is “fair and balanced,” citing – among other things – a shareholder vote in favour of the arrangement. Earlier, more than 75 per cent of Magna’s class A shareholders approved the plan to eliminate Stronach’s shares.


So how did Stronach, like a skilled chess player, get shareholders to vote in favour of his controversial plan?


Well, it didn’t hurt that he held the control block of shares. But he was also in a position to exert his influence because he had a good answer to the question of how the deal would benefit voting shareholders.


Most shareholders were in favour of the plan because they wanted to see the end of the company’s dual-class share structure, according to UBS Securities Canada Inc. By providing shareholders with an easy way to end this arrangement, Stronach had carefully orchestrated an offer that the majority of shareholders couldn’t refuse.


Successful leaders know that motivating people to act in a certain way requires patience, but above all, the ability to demonstrate how other people will benefit in the long run. Whether a leader is crusading for a dramatic change in corporate structure, or simply encouraging a manager to boost overall productivity, it boils down to more than just stating what is good for the company or its leadership team, but making a direct link to the impact it will have on the individuals who need to be influenced.

bear.jpgLeadership Bear – Mark Zuckerberg misses opportunity to address privacy head-on

 

You would be hard-pressed to find a general news article about the recent launch of Facebook’s Places – a new iPhone app allowing users to share their location status with friends – that doesn’t devote a significant amount of ink to privacy concerns.

 

Reporters have written about the public declaration from the Northern California chapter of the American Civil Liberties Union that it has “serious concerns about other privacy protections and controls associated with Places.”  The media has also devoted some attention to potentially uncomfortable Places scenarios, like how a friend could start reporting on your whereabouts at place – like a seedy bar – which you don’t necessarily want other friends to know about.

 

To add fuel to the fire, there have also been reports that Facebook is rolling out the new service simply to generate more advertising revenue, making certain users uncomfortable.

 

It’s only natural for the media to include commentary from privacy critics when covering any new Facebook service. After all, this is the company that scrambled in early 2010 to simplify privacy controls to appease consumer groups, US lawmakers and the European Union.

 

CEO Mark Zuckerberg has also been widely criticized for ducking the issue of privacy before. Back in June, at The Wall Street Journal’s D: All Things Digital conference, Walt Mossberg and Kara Swisher grilled him about Facebook’s recent privacy changes. Several tweets reported that Zuckerberg dodged questions about privacy, while sweating profusely and appearing nervous.

 

Perhaps critics should give the guy a break. He’s only 26 years old, and even the most seasoned CEOs have a tough time keeping their cool in the line of fire.

 

But when Facebook Places lunched in the US last week, Zuckerberg was presented with the perfect opportunity to learn from previous mistakes and personally address the issue of privacy upfront. However, instead of tackling the issue head-on with confidence, Zuckerberg stumbled through a high-level product overview before turning the stage over to a product manager.

 

Good leaders are backed by a solid team of communicators who are aware of all the potential hot button issues. In certain cases, it makes sense to only address topics on a reactive basis. But if you and your team know that a sensitive topic will get raised repeatedly, it is best to take the bull by the horns. And when discussing controversial issues, people want to hear from the guy at the top.

 

So what’s the best way to talk about sticky situations? First, develop a set of key messages that relate to the issue at-hand. For each message, pull together statistics and anecdotes that will help you create a compelling argument.

 

The goal? To develop clear, straightforward messages that will resonate with the media and the general public. Sure, the critics and naysayers may still get coverage, but your perspective will shine through as well.

474 Views 0 Comments Permalink Tags: business, leadership, frank_stronach, mark_zuckerberg, facebook
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Leadership Bulls and Bears

Posted by community Aug 10, 2010

Today marks the second post in the new series from our leadership collection. Throughout the series we’re highlighting examples of business leadership - some ‘best practice’ and some with room for improvement.

bull.jpg

Leadership Bull – Reality TV bounty hunter shares wisdom with war-bound British soldiers


Today’s leadership bull is no stranger to the limelight. As the star of the reality TV show Mantracker, a typical day for Terry Grant involves racing across the Canadian wilderness on horseback trying to locate two people who are  attempting to cross 40 kilometres of territory undetected.


After watching an episode of Mantracker on Canadian television, British Army chief of staff Major Richard Bell decided to ask for Grant's help in introducing ground-awareness search techniques to his Afghanistan-bound soldiers. Taking a couple of days out of his shooting and publicity schedule, Grant worked pro-bono with members of the 7th Armoured Brigade, sharing his talent at searching for subtle clues of human movement on the ground – a vital skill for soldiers in war zones facing the constant threat of hidden improvised explosive devices (IED’s).

 

"If just one of these guys takes away what I’ve shown them over the past few days and recognizes something out of the ordinary that saves his life, then I’ve done my job,” said Grant in a recent Globe and Mail article.


Giving back and sharing their knowledge and experience with others is one quality that unifies good leaders. Whether it be through charity, volunteering, fundraising or mentoring, leaders recognize that the power of their position comes with the ability to make a profound difference in people’s lives. Forward thinking leaders should take a page from Terry Grant and look for ways they can use their time, talent and resources to better their community, environment and fellow man.


From a business standpoint, if Gordon Gekko’s “Greed is good” mantra epitomized the corporate zeitgeist of the 1980’s, today’s business philosophy could be said to lean towards more altruistic behaviour. Indeed, scouring the Fortune 500 list, one would be hard pressed to find an organization that does not place an emphasis on corporate philanthropy. Aside from the obvious benefits to the recipient, ‘giving back’ also comes with the added bonus of building an organization’s brand and quite often contributing to their overall bottom line. As today’s socially conscious consumers become more and more cognizant of the companies they choose to do business with, a growing number of organizations are recognizing the multitude of benefits that come from giving back.

bear.jpg

Leadership Bear – Quebec CEGEP de Levis-Lauzon unavailable to speak to media as students launch lawsuit contesting its fitness policy

‘Missing in action’ seems like a fitting idiom to describe today’s leadership bear – Quebec based CEGEP de Lévis-Lauzon. The pre-university preparatory institution was recently hit with a high profile lawsuit and yet neglected to respond to the media.


So how did the school end up in such hot water? The story starts after a failed physical fitness assessment kept two sports-minded students from getting their diplomas. Frustrated with the injustice that a tool designed to measure physical performance ended up preventing them from continuing their education, the brother and sister announced that they were taking the CEGEP to court.


Calling the test “illegal, abusive and unreasonable” the students (both of whom exercise regularly) claim they have been discriminated against by an arbitrary system that should have no basis determining who gets a degree and who does not.


This got them the front page of the Globe and Mail. Yet when the media came calling for the school’s side of the story, the CEGEP was nowhere to be found.


Why this was is anybody’s guess. Maybe it was bad timing and the communications prime was on vacation. Or maybe it was an educated decision to not give the story oxygen by contributing quotes and perspective. Or maybe it was a simple fight or flight response when the Globe came calling with a story that would be negative for the institution.


Whatever the reason, the bottom line is opportunity lost. It’s particularly true in this case that you never get a second chance to make a first impression. With this ‘scoop’ from the Globe landing on the front page, the Globe’s substantive audience received a singular perspective on the issue: that of the siblings and their lawyer (who is also their father).


Good leaders make their organization’s spokesperson available when rumours, negative stories or criticism surfaces. By being conspicuously absent at the time the media was requesting a statement the CEGEP missed the ideal opportunity to get out its side of the story, reframe the issue and - if not dilute - at least  clarify some of the more negative components of the piece. For businesses faced with difficult situations it is imperative to prepare responses to key points in question should the media come calling. Indeed, smart leaders recognize that in order to successfully get across your message, a communications strategy involving a planning stage is of the utmost importance. Here’s hoping that future businesses learn from the CEGEP’s mistake and ensure a communications strategy is in place so that they are well prepared to deal with any negative issues that may arise.

456 Views 0 Comments Permalink Tags: business, leadership, terry_grant, mantracker, cegep, de_levis-lauzon
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Leadership Bulls and Bears

Posted by community Aug 3, 2010

Welcome to a new series of posts in our leadership collection. Over the next few weeks, we’ll highlight examples of business leadership - some best practice and some with room for improvement. The “bulls” will guide and perhaps even inspire us; the “bears” will remind us that leading can be an unforgiving task, and almost anyone can find themselves under the bus, figuratively speaking.

 

bull.jpgLeadership Bull – Carman Lapointe-Young
We love it when a renowned international organization with high profile problems looks to a Canadian to sort things out. But Manitoba native, Carman Lapointe-Young has no small task ahead of her.

 

At the United Nations General Assembly, its newly-appointed leader of the Office of Internal Oversight Services (OIOS) will be tasked with cleaning up an organization that her predecessor characterized as “in disarray” and still reeling from some monumental debacles, like the infamous oil-for-food program.

 

Lapointe ­-Young was brought aboard to head the OIOS after her predecessor Inga-Britt Monica Stigsdotter Ahlenius crossed swords with UN Secretary General Ban Ki-Moon, accusing him of incompetence and a lack of leadership.

 

In an internal memo the outgoing Ms. Inga-Britt Monica Stigsdotter Ahlenius accused her soon to be ex-boss of being aloof, backstabbing and undermining the functioning of the various United Nations bodies. Clearly, Lapointe-Young has her work cut out for her, navigating the politics and smoothing relationships within a unwieldy, bureaucratic organization.

 

No stranger to large mandates, since 2004 Lapointe-Young has acted as the Auditor General at the World Bank, and has held various Chief Audit Executive positions at Canadian Crown Corporations like Canada Post, The Bank of Canada and others. With a resume like this, she comes to the table well-armed.

 

Like the UN body politic Lapointe-Young has been tasked with overseeing, corporate denizens of all stripes have found themselves in similar situations - an outsider is brought into the corporate fold whose mandate is ‘change’ or to clean up the otherwise dysfunctional aspects of the organization.

 

This outsider is immediately looked upon by established employees as intrusive and is treated as such. For business leaders in this kind of situation successfully implementing change depends in large part on communication skills and a communications plan: Once the mandate is established it’s imperative to make it public at all levels of the organization. Finding the means by which employees can provide input into affecting the changes required will solidify their commitment to the organization’s mission. Last but not least, set tangible, measurable goals that track the progress of the changes in play so people have a real sense of accomplishment and the momentum continues.

 

Granted this is easier said than done with an organization as large and complex as the United Nations General Assembly. We’ll watch with interest as Lapointe-Young heads into the first 30 days of her tenure.

 

bear.jpgLeadership Bear – Stats Can data crunches Minister’s assertion
There’s an embarrassment of riches in terms of ‘lessons learned’ when it comes to the recent brouhaha over the Canadian government’s decision to scrap the mandatory long-form census. This among them: put the facts through an internal meat grinder before the public does it for you.

 

Industry Minister Tony Clement defended the government’s proposal to an Industry committee hearing, arguing that Canadians were disturbed and annoyed by the intrusive nature of the survey. The government is resolved “to protect Canadians from the coercive and intrusive methods that had been used” to collect census data, Clement told the committee. Unfortunately for Clement however, the perspective wasn’t supported by the facts.

 

The National Statistics Council asked Statistics Canada (the agency that distributes the census) to provide data on all the complaints concerning the last census in 2006. Statistics Canada revealed that the total number of questions, complaints and concerns from the 2006 census was 166...from a census that was sent to 12 million households.

 

As leaders in business, you are often left to deliver unpopular news. If we learn anything from this leadership “bear”, it’s that the facts supporting potentially unpopular decisions are going to be run under the microscope, whether you are a small business owner or the CEO of a Fortune 500 company.

 

It goes without saying that it’s best practice to research the accuracy of proposed speaking points upside down and sideways. Any successful politician will tell you that it is crucial to hire someone - or a team of someones - with a critical point of view whose job it is to challenge your facts and perspective a) so that your organization never ends up with egg on its proverbial face and b) because you want to be prepared with the answers to all potential hard questions long before you hit the podium.

 

The pragmatic politician’s handbook says think like your adversaries and poke holes in your own story before going public. Good call. Better that than creating a bigger mess than the one being tackled in the first place.

 

(Photos courtesy of James & Vilija and unforth.)

372 Views 0 Comments Permalink Tags: 10-99, 100+, 1-9, leadership, bulls_and_bears
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Left out in the rain. Put through a day of drywall taping and sanding. Dropped repeatedly in a game of catch.

 

We recently sent Into Mobile’s James Falconer a Motorola Mike Brute i680 and told him to test its mettle. Following a series of highly scientific impromptu experiments, James posted an in-depth review on the device and shared his thoughts on just how tough the Brute really is.

 

Highlights from his review:

 

  • Definitely rugged, can withstand almost anything you throw at it - blowing rain, dust, vibration, extreme temperatures, salt, fog, humidity, extreme sunlight, etc.
  • Rubberized molding on shell gives a secure and almost soft feel in the hand, giving you extra confidence and grip to ensure you don’t drop it
  • Strong ‘flip’ hinge helps keep dirt and debris out from the screen and keypad inside
  • Solid build quality and fit-and-finish

 

James’ verdict:

 

“The TELUS Motorola Brute i680 does what it is built to do. It’s rugged, takes a beating, and works as a rough-and-tumble phone for on-the-job needs. If you’re in construction, or need a device with phone functionality, a smattering of basic apps, and a ruggedized shell that can take a hit… the Motorola Brute is an ideal addition to toss on the passenger seat of your truck.”

 

Think James is bluffing about the Brute’s ruggedness? Questions about this phone or TELUS Mike in general? Leave us a comment below.  For more information about the Motorola Brute i680 and the latest from TELUS Mike, check out www.NoOrdinaryPhone.com.

452 Views 0 Comments Permalink Tags: 10-99, 10-99, 1-9, 1-9, business, mobile_working, mobile_working, mike, brute, motorola, device, device, review
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Evan.JPG

 

To follow-up to last week’s video by Evan Carmichael, we wanted to share an update from The Entrepreneur Blog where Evan just posted a great overview of key lessons from his interview with General Hillier. Evan and General Hillier do a great job of translating basic leadership principles into simple tips for Canadian entrepreneurs.  Key principles include:

 

  1. Believe in yourself
  2. Stay optimistic
  3. Know your core values and live by them
  4. Have a clear, long-term vision
  5. Focus on people

 

Have you ever had an experience where one of these principles truly guided your team to success?  Tell us your story in the comments section below.

376 Views 0 Comments Permalink Tags: 10-99, 1-9, business, tips, hillier, leadership, evan_carmichael
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As mentioned last week, General Rick Hillier, former Chief of the Defence Staff for Canadian Forces,  joined TELUS to speak to a group of 200 Toronto-based managers and entrepreneurs at the TELUS Centre for Performance and Learning in Toronto.  As an officer in the Canadian Forces’ highest rank, General Hillier translated his experience in military leadership into lessons for today’s business world.

 

Small business & leadership expert Evan Carmichael was on hand with a video camera to talk to the crowd about key lessons and he sat down with General Hillier for a one-on-one interview about leadership strategies for entrepreneurs.

 

 

Stay tuned for Evan’s blog post (expected later this week) about the event and his one-on-one interview with General Hillier.

529 Views 0 Comments Permalink Tags: 10-99, 100+, 1-9, hillier, event, leadership


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