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Angela and Justin Quinton from Sandberg Labs in Lethbridge, Alberta are likely having a hard time counting all the changes that have happened to their business since winning the $100,000 grant from the TELUS challenge contest. It has provided much needed capital to purchase and update equipment but it also has allowed them the opportunity to access business resources. As a sales and marketing consultant I was tasked with marriage marketing with technology to enhance the business’ relationship with current and potential customers.


Did you know that when the telephone service changed from operator service to the “dial” phone, instructions were shown in movie theatres about how to use the actual dial?  Surprised? See it on Youtube:

 


Technological advances are a little scary and confusing when first introduced for both consumers and businesses – but they don’t need to be. Here are three tips on how to not be afraid to use current technology in your marketing.

 

  1. Be professional. Having a website has now become the #1 sales and marketing tool a business can have. Most businesses, even Mom and Pop shops, realize the importance of having a website but many don’t recognize the importance of hiring a professional to build the site. You only have a few seconds before visitors decide if they will stay on your site and so an amateur-looking website or, one that is hard to navigate around, is a guaranteed way to make potential customers click away. Most amateur websites are created by people who don’t want to pay for a professional but gone are the days of having to hire a webmaster and then pay high maintenance fees. Thanks now to technology, websites can be developed using content management software (CMS). This allows a professional to create a properly designed site with effective navigation, and then turn it over for you to update. Check out http://www.joomla.org or http://www.concrete5.com.
  2. Don’t know... don’t guess. Many people find the sales and marketing activity of running their business frustrating because they don’t know if what they are doing is working. So, monitoring of these activities is essential. If you have a website or a blog, you must have Google Analytics engaged. This free tool allows you to know when people visit your site, what pages they look at and even what city these visitors are living in. If you are participating in a trade show or put an advertisement in a medium, then monitor your analytics before and after will allow you to gauge if that activity was effective in driving people to your website for more information.
  3. Get social. Yeah, I can hear you screaming “Social Media is just a bunch of work and I don’t care if someone is having lunch at XZY restaurant.”  Social Media for personal use can be a fun way to keep in touch with people, but it can also be a time gobbler.  Social Media is here to stay whether you like it or not but it can be a very cost effective way to create awareness for your business. An entire generation is getting information on products and services only through Social Media sites, but they aren’t alone. The under 35-aged crowd is the largest growing demographic segment embracing Social Media. Now is the time for you to get serious about learning about Social Media for business.  

 

 

Lynda Kavanagh is the author of “Sales suck ... NOW WHAT?”™ a guide book for micro, mini and small business on sales and marketing. Her company, WOW Communications & Training Corp. is an Alberta based company that has been helping businesses and organizations with sales and marketing issues since 1994.

 

Today, TELUS and The Globe and Mail announced the launch of their 2nd annual contest for Canadian small business owners.  Additional details available at: www.theglobeandmail.com/thechallenge

645 Views 0 Comments Permalink Tags: 10-99, 1-9, business, entrepreneur, small_business, business_owner, smb, #challengecontest, #teluschallenge
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#TELUSheartsJA

Posted by Tasha.caruso Nov 30, 2011

Today, TELUS team members went back to the classroom, volunteering their time at Toronto schools across the Greater Toronto Area and helping about 4,500 grade 7 and 8 students during Financial Literacy Month.


TELUS joined one of its community partners, Junior Achievement, in presenting two of Junior Achievement’s (JA) interactive financial programs, covering money management skills as well as economics for success and encouraging students to make the direct link between furthering their education and long-term career success.


"Most schools want to reach out to their community partners to help bring more into the classroom experience and curriculum, and Junior Achievement does that," said Luigi Pennacchio, principal of Canadian Martyrs Catholic School where some of the TELUS volunteers participated. "It’s a great experience for students to have all of these experts come into the school and bring their real world experiences. It helps them pay more attention to these subjects and retain the knowledge."


Chris Collins, a grade 8 teacher at Canadian Martyrs, has welcomed Junior Achievement into the classroom for over 12 years. "It's very beneficial for students," he said. "We've just completed their guidance work on where they see themselves in the future and the program helps tie in what success means to them and take inventory of their goals."


“I really wish I had this opportunity to learn about the value of a dollar at a young age,” said Stavros Davidovic, a TELUS volunteer in Chris Collins’ class. "I’m really enjoying watching the group work together. They have similar ideas but each student has a creative way of getting to their end goal. It’s great to see them realize that their dreams are achievable. I’m glad I had the opportunity to volunteer today.”

 

 

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Photo: TELUS’ Cliff Hatch (left) and Stavros Davidovic (right) teach Junior Achievements' program to Grade 8 students

 

 

TELUS used today’s event to present a cheque in person to Junior Achievement of Canada in the amount of $250,000, the highest donation JA has seen from one business partner.


TELUS first teamed up with JA in May to support future entrepreneurs, donating $50 to the organization for each smartphone activation by a Toronto-based business, up to a quarter of a million dollars.

 

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Photo: Jim Senko (left), vice-president of small and medium business marketing at TELUS presents a cheque for $250,000 to Jane Eisbrenner, president and CEO, Junior Achievement of Central Ontario and Stephen Ashworth, senior vice-president, operations and education, JA Canada, with Grade 8 students at Canadian Martyrs Separate School looking on.


“We’re excited about our continued relationship with Junior Achievement which, through this initiative, will help kids stay in school, encourage new business development and help provide them with the skills needed to participate and succeed in today’s global economy,” said TELUS’ Jim Senko.  The gift will reach more than 63,000 students and help build the next generation of entrepreneurial spirit and leadership in Toronto through Junior Achievement – an organization renowned for developing future entrepreneurs.


To date, TELUS team members and retirees have contributed $245 million to charitable and not-for-profit organizations and volunteered 4.1 million hours of service to local communities since 2000.


When asked about the one thing he hoped to convey to students today, Stavros said “That there isn't one way to get to their end goal. Detours can happen along the way to where you want to be, but if you’re committed, you will get there.”


The great day of learning and community involvement was felt across the GTA.  Here are a number of twitter comments from some of our volunteers:

 

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1,661 Views 0 Comments Permalink Tags: 10-99, 100+, 1-9, business, smartphone, entrepreneur, small_business, junior_achievement, smb, school, ja
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In our last post we discussed how redoing a website can challenge your business model. We highlighted three company examples of businesses that quickly realized why repackaging and repositioning what they do and how they do it on the web was making them rethink what they sell and how they sell it.

 

In doing research for this week’s post, we came across a great resource that everyone who is considering redoing a website, should read before they do it.  Knock knock by Seth Godin is not only helpful, it’s liberating.

 

 

Seth.png

 

Here’s why: Godin highlights three questions you must answer on every single page you build:
1. Who’s here?
2. What do you want them to do?
3. How can you instantly tell a persuasive story to get them to do #2?

 

If you can’t pull off #3, then don’t bother building a page. Or a website for that matter.

 

Your website is a series of steps; steps people take in the buying process to make a decision to buy something.  Your website should reflect this on every page as the pages are put together to tell a story. You need to not only tell that story as persuasively as possible but you need to think about your site in terms of who is there and what you want them to do. This is the number one problem with sites today that are underproducing in business results: websites need to encourage people to do something when they visit a site. If the content is not compelling enough to get them to pick up the phone and call you, then what else have you got?

 

Let’s go back to Company Example C from our last post:

  • Sells audio visual equipment; a competitive space full of people who sell and set up equipment. This company needs to use their website to sell the vision of what a company is trying to achieve when they buy audio visual equipment - a collaborative ecosystem for their employees. This means their business model changes. It’s no longer just about recommending equipment and setting it up. It needs to be about selling the value of achieving business goals and outcomes.

 

When I search for audio visual equipment, here are the search results I get:

 

Marie_results.png

 

  • I see results coming back that provide me with the top three companies paying for Adwords (yellow box).
  • I see the local search results.
  • And if I had scrolled down the page I would have seen AV companies from across Canada.

 

I click on the first organic search result and here is what I get:

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Jerry’s site looks pretty much like the next ten – companies hawking AV equipment and trying to get interested parties to their sites because they have a deal on a particular unit. I can’t buy the equipment from the sites I visited and I had to dig pretty hard to even find a way to contact the company. Finding them on Facebook did little for me as well as a business owner. So if everyone is selling equipment and the only differentiating factor is price, what are my choices as a buyer? Let’s go back to Seth Godin’s three questions:

 

  1. Who’s here?
  2. What do you want them to do?
  3. How can you instantly tell a persuasive story to get them to do #2?

 

Would you buy from Jerry?

 

Of the entire page of search returns, here is the only page that caught my attention:


Marie_results_good.png

  1. Who’s here? Event planners.
  2. What do you want them to do? Get started planning their event. The” Get Started” button goes to a simply designed page that allows me to enter the details of my event that is coming up and what I might require. It’s even right in the URL – avquote.com. The singular purpose of this site is to get an AV quote.
  3. How can you instantly tell a persuasive story to get them to do #2? By making me feel like a VIP, that I am “in the club” and simply stating why I should work with AVQuote. This is available right on the home page; no assumptions about products, price or clutter that I may or may not want, just a cleanly stated request for details about my event.

 

Is AVQuote in the business of selling and renting AV Equipment? Yes they are but the story they are telling to engage a prospective customer is direct and it’s specific. They likely have to rethink how they price their products and services to accommodate the event consulting they have to deliver up front at the beginning of this process but they are not just about equipment at the lowest price. The way they package and sell their services is impacted by who, what and how.

 

Today, small business owners need to consider the importance and value of their website and web presence. They also need to consider that anyone who comes up ahead of them in a search result is a competitor. Before you redo your website, do yourself a huge favour and answer Seth Godin’s three questions. You will not only save yourself time and money you will make it back in spades because the end product will set you apart in the marketplace and have droves of customers knocking at your website home page.

 

 

Marie Wiese is founder of Marketing CoPilot, www.marketingcopilot.com and the author of the eBook, “Why marketing fails... and what you can do about it!”  Marketing CoPilot provides outsourced marketing services to business owners that want to create a two-way dialogue with past, current and future customers. Marie is a 20 year veteran of the B2B marketing world, past Chair of the York Technology Alliance in the greater Toronto region and a workshop leader at Regional Innovation Centres (RICs) in Ontario where she teaches early stage companies how to build online lead generation engines that deliver measurable business results.

842 Views 0 Comments Permalink Tags: marketing, 10-99, 100+, 1-9, business, website, small_business, smb, web_presence, website_strategy
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Most business professionals understand holistically the power that LinkedIn can present as a networking tool, but how can you optimize LinkedIn for your business?


Last month, we attended the @marketplace conference at the Museum in Kitchener, Ontario, where keynote, Julie Howlett of LinkedIn spoke about how LinkedIn can help promote your personal brand as well as help you market your business.  Below are the top six recommendations from her presentation.

 

  1. Build your profile to 100%.  Having a fully completed profile can improve your search-ability and allows you to build your personal brand.  A 100% complete LinkedIn profile includes a current and past position, education, profile summary, profile photo as well as recommendations.  As a business, take a step back and review your profile from your customers’ perspective and make sure the content is written for them and addresses the business problem you help your customers’ solve.
  2. Build your professional network through connecting.  One obvious way for businesses to optimize LinkedIn is to expand their professional network.  Take time after a networking event, tradeshow or presentation and find the business contacts you met in person on LinkedIn.  Find past colleagues, friends and people you’ve done business with and connect with them.  Be sure to personalize the message to inject the personal into the connection.
  3. Seek recommendations and provide recommendations. Recommendations add credibility to you and your business.  Ask some of your satisfied customers to provide you with a recommendation to help grow your word-of-mouth marketing.  Equally, start reciprocating by providing recommendations to others or other businesses that you’ve done business with.
  4. Join groups of interest and relevance to you and your business.  There are thousands of industry related groups and forums on LinkedIn.  Joining the group, answering questions in your area of expertise or asking questions about a business challenge you may be facing is a great opportunity to make new connections and build potential business relationships.
  5. Research clients, colleagues and business partners. LinkedIn is a great way to research clients, potential clients or other business connections before heading to an offline meeting or even cold calling.  You can also use LinkedIn to search profiles or company groups.  Even answers can be a great way to help you identify potential connections for your business.
  6. Share content with your network on LinkedIn.  Similar to other social media platforms, LinkedIn provides you with the ability to promote content about your business and help you stay “top of mind” and relevant with your network.  Share your blog post content as well as interesting articles related to your industry or that would be of interest to your customers.

 

Above all other social platforms, the true value of LinkedIn is in making real-world networking much more powerful and effective.  Leverage LinkedIn to build your relationships with your customers and prospective customers in real life.

860 Views 6 Comments Permalink Tags: strategy, 10-99, 100+, 1-9, business, tips, social_media, entrepreneur, linkedin, small_business, smb
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Change is the one constant in a business.

 

Your business grows, shrinks, adds staff, reduces staff, changes procedures, moves offices, welcome clients and loses clients. It is all part of the joy of running a business.

 

One way to effectively manage the constant change within our businesses is to utilize an online tool to document all of our systems and procedures. The idea is to have your "employee manual" or "systems and procedures manual" online, in an easy to view and change format so that it can be adjusted as your business moves forward.

 

We started with Google Sites as the foundation of our systems and procedures.  Most companies have operations manuals, a printed binder with documents for all aspects of the business.  But when you are running with team members in different locations, we found that printed material just does not work. 

 

Google Sites allows you to create a “wiki” for your business.  A wiki in this case, is a protected website that allows you and your team to communicate efficiently and effectively.  Our wikis include all the systems and procedures within our businesses.  We document how to open the office, how to close it, how new customers are dealt with, scripts for welcome calls, support emails, etc.  We work to constantly document all aspects of the business - it is always a work in progress. The benefit of documenting everything within the business is that it allows you to run the business instead of work within the business.

 

If you work to pull yourself out of the business so that you can work on it and not in it, you will find a wiki extremely valuable. Take the time to document all systems and procedures within your business so that your team can solve their own problems, answer their own questions, help clients and get things done.

 

This will free you up to work on the business rather than in it.

 

Stephen Jagger is an entrepreneur, speaker and author. He has co-foundered four businesses including Ubertor.com, a real estate software company; Reachd.com, an in person training company focusing on online marketing; OutsourcingThingsDone.com, a leased labour business based in Manila, PH and PayrollHero.com, a payroll, time tracking software company. Stephen also co-authored the book Sociable! You can see more on Stephen at http://www.StephenJagger.com.

E-mailstephen.jagger@gmail.com

1,542 Views 0 Comments Permalink Tags: 10-99, 1-9, small_business, smb, stephen_jagger
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On behalf of all of us at TELUS, welcome to Small Business Month.

 

Canada is a nation of entrepreneurs. Innovative, spirited and creative small businesses represent the majority of businesses in Canada.

 

Networking events and opportunities abound in October, providing the chance to meet, share and learn from one another. You already know that building relationships based on a shared appreciation of the difficulties faced in building a business can yield results.

 

To help you take advantage of Small Business Month, we’ve compiled a list of networking events to help build your network and keep connecting throughout the year. As well, we’ll continue the conversation on telustalksbusiness.com throughout October with information about how to use social media for business, entrepreneur profiles, and marketing and business advice from some of the best business experts and influencers in the country.

 

At TELUS we’re committed to supporting SMBs through communications products and services that make it easier to do business. To that end, look for us to celebrate October by announcing a first-of-its-kind technology offering tailored to meet your unique needs.

 

In the meantime, today we launched the TELUS Elevator pitch contest specifically designed for small businesses. We’re inviting business customers to tell us what they do – quickly! All you have to do is fit your pitch into the average length of an elevator ride. The best two elevator pitches will win  productivity packages of an iPhone4, an iPad2 and a $1,500 American Express gift card. Contest details and rules can be found at http://apps.facebook.com/elevatorpitchcontest/showpage/rules.

 

We hope to see you in person at some of the events below. The best of success in your networking and learning excursions this month.

 

Jim Senko is the Vice-President, small-medium business, at TELUS.

 

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  • Small Business BCis British Columbia's premiere resource centre for knowledge-based business products and services. They’re hosting a series of special events and educational opportunities for BC’s entrepreneurs. For dates, please see the website at www.smallbusinessbc.ca.  In Alberta, the Government of Alberta has a link to the small business events in the province throughout the month: Small Business Week in Alberta. Ottawa’s Entrepreneurship Centre has a stacked October events calendar as well: www.entrepreneurship.ca for details.

 

  • Oct. 3 (Toronto): MobileMonday @ MaRS: Women in Wireless; a panel on leaders in the industry: Stephanie MacKendrick, emcee/moderator - President, Canadian Women in Communications, Karla Tolstoy - former CEO Vodafone Czech Republic, Michele Perras - Mobile Strategist and Transcontinental Media, Charlotte Burke - Senior VP of HP Mobile. http://www.marsdd.com/events/event_series/mobilemonday-toronto/

 

  • Passion for Retail Oct. 3, Vancouver - Since 1987, Shelfspace has organized an annual conference for retailers and retail industry suppliers. This is the only retail event in Western Canada dedicated to bringing the community together to celebrate, support and share their passion through education in the art and science of retail.  Find out more here: https://event-wizard.com/passionforretail2011/0/welcome/

 

  • Oct. 4: Canadian Innovation Exchange meets up in Waterloo, Ontario: This one day forum attracts the people behind innovative new technologies – entrepreneurs, investors, corporations, service providers, government, and media – for a program of visionary keynotes and panel discussions, facilitated networking opportunities, and the CIX Top 20 – a showcase of Canada's hottest innovative companies working in Digital Media and Information and Communication Technology: http://www.canadianinnovationexchange.com/meet-ups.php

 

  • Oct. 6: Secrets of a successful startup: This is the 1st of the Toronto Public Library’s 'Small Business Series'. Come and hear the story of how 2 MBA graduate students turned an idea pitched in an entrepreneur class into a successful web video business called WeblishPal. http://www.torontopubliclibrary.ca/detail.jsp?Entt=RDM83634&R=83634

 

 

  • In Toronto, the Toronto Board of Trade is hosting a series of events including Networking with the World in Toronto on October 18. http://www.bot.com/

 

 

  • Oct. 20: The York Technology Alliance is running a Crank Up Your Lead Generation Learning Lab. See www.yorktech.ca for details.

 

  • Startup Weekend Hamilton is a 54-hour event Oct. 21-23 that focuses on building a web or mobile application which could form the basis of a credible business over the course of a weekend. The weekend brings together people with different skill sets - primarily software developers, graphics designers and business people - to build applications and develop a commercial case around them.

 

  • Oct. 24: In Conversation With...Ipsos Reidat the Toronto Board of Trade. Darrell Bricker, CEO, Ipsos Global Public Affairs and John Wright, Senior Vice President & Managing Director, Ipsos Reid Public Affairs discuss: "Canuckology," trends on how we govern and do business in Canada, Ontario and the GTA and “5 key lessons that can help your business today.”

 

 

Join the conversation. Know of any small business events happening in your area? Help your peers and post the event information below.

1,158 Views 0 Comments Permalink Tags: 10-99, 1-9, entrepreneur, small_business, small_business_month, jim_senko, smb
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You may have read my two previous posts on the importance of a solid business plan as well as having the right name for your business. Just as important though, is your business location.  Determining the right location to set up your new business is crucial to helping you succeed.  You need to ensure that your location is one where there is a potential market for your product.  Would you open a popsicle stand in Saskatoon in the middle of winter?  Not likely.  However, if your popsicles have a special ingredient to boost children’s immune systems during the winter, then there could be some interest in your product despite a city with sub-zero winter temperatures.  In other words, you are only in business as long as you have an attentive audience who wants or needs what you’re selling.  In choosing a location, consider your customers’ needs. You should be close to your customers and the location should be easily accessible to them. Some good questions to ask yourself include:

 

 

  • Is the parking situation accommodating to your customers and will you also have foot traffic?
  • Is your building easy to find and access?  You don’t want, for example, a building hidden within a maze of small side streets.
  • How much will it cost you to rent the place and can you afford it? Are you able to justify this cost? For example, it may be worth paying higher rentals for a café location if it means that you’re the only food business in an industrial area.
  • Is your business in an appropriate neighbourhood?  Is the neighbourhood also appropriate for your staff?  You may want a location that has parking or easy access by transit for your staff.  They may also appreciate if the building were located in a safe neighbourhood.

 

Ultimately the place you settle your business isn’t just about the space you physically occupy. It’s about your neighbours, the neighbourhood, atmosphere, and the potential for growth in that neighbourhood. So tread carefully. Sure, you’re not walking the red carpet with the eyes of the world upon you, but there's always an audience to please.

 

Brian Chan has been with TELUS for more than four years and specializes in small and medium business.

 

 

 

If you have tips to share with others about choosing the right location for your business, you can do so here.  If you haven’t checked out our New Business Start-up site yet, have a look today and see the start-up checklist that also includes more tips on choosing a business location.

678 Views 0 Comments Permalink Tags: 10-99, 1-9, business, tips, leadership, entrepreneur, small_business, telus, smb, brian_chan, telus_new_business_start_up, location
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iPhone for Business.jpg

It wasn't too long ago Apple was a mere blip in a Windows-dominated world. At least its modest market share meant they flew under the radar among most cybercriminals.

 

But now that Macs are hot again we're hearing more about malware attacks. And with Apple's monstrously successful iPhone and iPad product lines there's a growing concern these iOS devices could also be an obvious target by tech-savvy thieves -- and pose a threat to the entire corporate network.

 

Before allowing these devices into the organization, IT must educate employees to the risks, use tools to safeguard company data and develop policies that can reduce the odds of a security breach.

 

Or do you ban consumer devices altogether?

 

"Your company should not develop policies that excludes iOS devices," says Kevin Sterneckert, Research VP at the Stamford, Conn.-based Gartner research and consulting group. "Your employees are going to use these devices with or without permission – and with the latter, it could expose your network to major security breaches." "In other words, don't adopt a stick-your-head-in-the-sand strategy."

 

In fact, allowing users to choose the device they want has its benefits. "It could be less expensive for the company if they're not paying for device," adds Sterneckert, "so we're seeing more of a 'you bring the device and we'll provide the service' kind of scenario in the workplace today."

 

Sterneckert says there are different approaches to protecting mobile devices on the network, but there are three minimum "behaviors" every company should adopt:

 

• A four-digit PIN (passcode) on the iPhone and iPad, plus an "auto-wipe" option that deletes data after a few incorrect login attempts.

• Encrypted back-up on the local workstation the iOS device is connected to. "This will protect and secure all data on the device," says Sterneckert.

• Ensure the "Find My iPhone" service (free) is enabled, so a lost or stolen device can be located remotely and/or wiped clean.

 

Microsoft Exchange ActiveSync is also recommended for email. "The challenge is to make sure you put the right guardrails around environments, like email and web use, that include the right permissions, certificates and keys," says Sterneckert. "Apple has done a great job at that."

 

IT departments should also create policies based on the company's needs and/or industry's regulations. Make sure people understand their importance and why they're in place. For example, it's possible to limit the downloading of applications ("apps") from iTunes, disable the iPhone or iPad's cameras or curb corporate Wi-Fi use for personal reasons.

 

SMBs not doing enough?

 

It is incumbent upon businesses to develop these policies, but it's not yet highly prevalent in the small-to-midsized business space, says Tim Bajarin, president of Creative Strategies, a Campbell, Calif.-based firm that provides industry analysis for the tech sector.

 

"Less than half of small businesses have formal IT policies in place," estimates Bajarin. "Even when they do, they struggle to enforce them given the mix of corporate and employee-owned devices across multiple platforms and device categories -- although there's policy management features available through mobile email servers."

 

At a minimum, companies should create policy rules and give them to employees, advises Bajarin. "Offer periodic reminders as well as education on security risk." "These policies should also encompass use of employee-owned devices to access company data -- things like mandatory password use, reporting lost/stolen devices or data and avoidance of removable storage are the bare bones minimum."

 

Mobile device management (MDM) software can help enforce these, as well as more advanced policies.

 

As smartphone and tablet adoption continues to increase, there is more of an "addressable market" for phishing and hacking of each platform, cautions Bajarin.

636 Views 0 Comments Permalink Tags: 10-99, 100+, 1-9, business, tips, mobile_working, iphone, app_week, apple, ipad, flexible_work, marc_saltzman, apps, app_of_the_week, enterprise, network, smb, secure
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Launching a start-up without a business plan is like taking a trip around the world without having your passport, updated vaccinations, an itinerary, luggage, suitable clothing for various climates, travel insurance, toothbrush … you see where this is going. Disaster land.

 

And yet, too many promising businesses fail because they are founded by visionaries with great ideas who didn’t take time at the outset to map out The Plan in detail.

 

The basics are these: Do it early. Do it now. It will save you pain later. The blueprint for your company can be revised and tweaked; but it can’t be tweaked if it doesn’t exist.

 

Key to turning your vision into success is working through a business plan which will help you determine:

 

  • who your customers and competitors will be;

  • what you can offer that make your products or services different and appealing;

  • how you will get your products or services to your customers;

  • whether or not you need financing; and ultimately

  • whether or not your business idea can be profitable.

 

Not only is writing a business plan for a start-up crucial, it can save you a lot of pain when looking to make substantial changes to your existing business. I once read about a small business owner who ran a printing press and created brochures and flyers for local businesses. He had an MBA, had worked for a Fortune 50 company in New York City and Hong Kong and was a sharp fellow. However, when it came to his own business, he faltered. He decided to expand his business by purchasing a $150,000 digital press for high-end digital printing, which would allow him to create full-colour magazines and customized content for clients in the tiny community in which he lived. He was convinced this was the way to go, so he took out a bank loan and expanded.

 

The problem was none of his clients were asking for it. They were tremendously pleased with the one-on-one attention he and his designers gave them and they paid decent prices for it, but they didn’t need the glossy brochures and two-sided bus shelter ads or customized mailers.

 

In order to repay the bank loan, the small business owner had to raise prices. But soon his loyal clientele were uncomfortable walking into his shop because they felt pressured to make pricey orders and left for Staples and Business Depot. Within six months this business was on the brink.

 

If he had taken the time to conduct market research, or just sat down and spoken to his clients (both parts of working through or updating a business plan), there is a good chance this business owner would have realized that he didn’t need a digital press.

 

There are no sales or promotional strategies that will work magic if you haven’t done your research. Learn from this business owner’s mistake. Take that trip around the world but don’t forget your passport.

 

Brian Chan has been with TELUS for more than four years and specializes in small and medium business.

 

Did you have a business plan for your business and if so, where did you start in terms of building it? Share tips for others here. For links to business plan examples and a list of common business plan errors – and how to fix them, check out our New Business Start-up site.

1,208 Views 0 Comments Permalink Tags: 10-99, 1-9, tips, leadership, entrepreneur, small_business, telus, smb, brian_chan, telus_new_business_start_up
1

There's already a lot you need to worry about when you're traveling with your smartphone, tablet or laptop – such as keeping them powered up so they're ready for business, accidentally leaving them behind in the back of a taxi or preventing someone from snooping over your shoulder at your work.

 

Now you can add one more concern: free public Wi-Fi networks that are in fact "rogue" connections set up by malicious types.

 

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"The basic idea is someone in vicinity has created a 'free Wi-Fi network' that you connect to, but in doing so, you’re allowing them to tap into your info, access your files and possibly steal your personal identity too," says Tim Bajarin, president of Creative Strategies, a tech consultancy in Campbell, Calif.

 

These 'rogue' networks are really individuals – perhaps in a nearby van -- who have software to hack into your systems. And because the majority of people's laptops and other devices are not protected, they're a lot more susceptible than you think," Bajarin adds.

 

In fact, New York-based independent security consultant Dino A. Dai Zovi says he and a colleague, Shane Macaulay, authored a tool called KARMA to demonstrate the risk of unprotected wireless networks. "KARMA acts as a promiscuous access point that masquerades itself as a wireless network," explains Dai Zovi. "It makes the victim connect to our rogue wireless network automatically."

 

Rogue operators will often craft network names similar to the name of the hotel or the coffee shop where you're attempting to connect, such as "HiltonFreeWireless" or "StarbucksFreePlus," respectively. One careless click and *poof* -- your data is exposed.

 

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So, what to do?

 

The first tip is to avoid free public Wi-Fi altogether, if you can. "When I go to hotel, I make sure they have a wired [Ethernet] connection,” says Bajarin. "And if I want to go wireless on my laptop or other devices in my hotel room, I bring an Airport Express with me," he adds, referring to Apple’s compact wireless router.

 

Or you can bring your connection via WAN-enabled laptops, USB sticks with cellular connectivity or you can create a mobile hotspot through a nearby smartphone or tablet.

 

If you're going to use free public Wi-Fi, be sure to have VPN (Virtual Private Network) access, says Dai Zovi. "Otherwise, everything you do can be easily monitored by anyone nearby." Citing recent Firesheep attacks, Zovi says that even password-based networks can be attacked by malicious types. Firesheep is an extension for the Firefox browser that can grab your login credentials for sites such as Facebook and Twitter. On a related note, make sure all security software on your device is updated regularly, enable firewalls and encrypt sensitive data, if possible.

 

Bajarin says if you must use free Wi-Fi, "get on, get what you need and get off -- and don't do any financial things until you’re back at home."

 

Only through secured connections and some common sense can you keep personal and professional data safe from malicious types waiting to attack through free public Wi-Fi networks.

 

Marc Saltzman is one of North America's most recognized and trusted technology experts. Based in Toronto, Marc currently contributes to nearly 50 publications, has authored 14 books and is the host of CTV News Channel's "Tech Talk," CNN's "Tech Time" and Cineplex's "Gear Guide" (seen in movie theatres across Canada).

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